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Frequently Asked Questions

Our team has provided answers below to some frequently asked questions. Please feel free to reach out if further information is needed. Thanks for booking with Ventify!

Booking Questions

How do I contact the host regarding my event specifics (ie: parking, catering, DJ)

Should I obtain event insurance?

How do I get more info about the property's amenities?

I can't find my rental confirmation email. What Should I do?

I'll be arriving outside check-in hours. Can I still check in?

I'd like to check out after the stated check-out time, is that possible?

How Do I find out if my desired property allows pets?

What payment methods are accepted by Ventify?

Cancellation Questions

Can I cancel a current reservation?

How do I know if my reservation was properly canceled?

Where can I find my chosen property's cancellation policy?

What is the current policy for cancellations relative to coronavirus?

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